Michael S. Novilla

Born on April Fools Day, in sunny St. Pete, Florida. I’ve always loved learning, exploring and making things better. After completing my M.B.A. in 1993, I spent 20 years buying, renovating and leasing over 100 historic buildings. Along the way I realized my hometown deserved our own unique event space. So my team and I created the “The NOVA Way,” a continuous improvement system, while building (2005-2008) and running (2008-present) my world-class venue NOVA 535. Needing the company of like-minded folks, I created and host the Entrepreneur Social Club, meeting every Thursday night since 2009. Such incredibly fun times; learning from, connecting with, and mentoring startups, seasoned pros and industry gurus!! Now while globetrotting, 65 countries and counting, (My Schedule) I’m frequenting countless hotels, restaurants, nightclubs, shops and street bazaars. Hanging with savvy business owners, and producing over 1,000 5-star weddings, parties and events myself, I’ve become an expert on Customer Service. In fact my first book It’s 5 am Go Home! shows you, step-by-step, how-to throw your own amazing weddings, parties and events. And our Customer Service College will help solve the “Everyone Wants Better Customer Service [sm]” dilemma. I’ve discovered we all face the same problems, AND when you’re better off, we are ALL better off. It’s called Win-Win. So let’s work together to make things better. 

Michael@MichaelSNovilla.com
1-727-642-1526

 

Skills


Connecting People.  20,000+ contacts world-wide and growing!

Construction:  20+ years hands on experience with electrical, plumbing, HVAC, irrigation, landscaping, concrete, roofing, brick working, lighting, sound and video systems, demo and construction design.

Customer Service:  Hosted over 1,000 5-Star Weddings and Events.  Expert understanding of Body Language,  Customer Wants, Needs, Moods, Expectations and how to navigate Language Barriers. and Difficult Customers. 

Environment Awareness and Design:  Lighting, Sound, Temperature, Cleanliness, Presentation, and Design to all harmonized to create that perfect “Vibe.”

Mentoring:  Connecting and mentoring Entrepreneurs since 2009 via weekly ESC meeting.

Real Estate Redevelopment:  Purchased, renovated and managed 100 rental units for over 20 years. FL Lic R.E. Broker since 1989.

World Travels:  65 countries visited on 5 continents, and counting:
Argentina, Australia, Austria, Bahamas, Belarus, Brazil, Brunei, Bosnia, Bulgaria, Canada, Cayman Islands, Chile, China, Columbia, Costa Rica, Croatia, Czech Republic, Denmark, Easter Island, Ecuador, England, Estonia, Finland, France, Galapagos Islas (Baltra, Santa Cruz, Isabela, Cristobal), Germany, Greece, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Latvia, Lithuania, Macau, Malaysia, Mexico, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Romania, Russia, Scotland, Sicily, Singapore, Slovakia, Spain, Switzerland, Taiwan, Thailand, Ukraine, United States, Uruguay, Vatican City, Vietnam, Virgin Islands – US and British.

 

My Social Channels


Companies and Projects


NOVA 535

At NOVA 535 Unique Event Space, we love creating 5-Star Weddings and Events just the way YOU want! That’s the NOVA Way.

Entrepreneur Social Club

Join Entrepreneurs, Business Owners, Mentors, Startups; Positive People looking to connect and improve themselves. Founded January 2009, the Entrepreneur Social Club [tm] meets every Thursday night, usually at historic venue NOVA535.com, in beautiful Downtown St. Pete, Florida.

It's 5AM, Go Home!

Planning a Wedding, Party or Event? Want 5-Star Reviews? Read my Entertaining, Step-by-Step Guide Book: It’s 5 am Go Home!  How To Throw Weddings, Parties and Events So Good, Your Guests Won’t Leave!

DowntownStPete.com

Discover only the Best Locally Owned, Places to Go, Things to Do and People to Meet, in beautiful Downtown St. Pete, Florida.

StPeteMuralTour.com

Showcasing the incredible Street Art Murals and Graffiti Art in sunny St. Pete, Florida.

Customer Service College

The premier online training and hands on source for customer service professionals.

Shite Show

Reviews of the World’s Best and Worst Restrooms! PoopScoop@Shite.Show

NOVAWEEN

Novaween is St. Pete’s Favorite, Adults Only, Halloween Costume Party. Since 2007.

Where I write